Cancellation Policy

We understand that sometimes plans change. Here is everything you need to know about cancelling an order with The Sleepr.

Before Shipment

If your order has not yet been shipped, you can cancel it for a full refund. Please contact us as soon as possible at hello@thesleepr.com with your order number.

After Shipment

Once an order has been shipped, it cannot be cancelled. However, you are welcome to return the item once received under our 30-day refund policy. See our Refund Policy for details.

Processing Time

Orders are typically processed within 1-2 business days. We recommend contacting us immediately if you wish to cancel, as we cannot guarantee cancellation once processing has begun.

Refund for Cancelled Orders

Refunds for cancelled orders are processed within 3-5 business days to the original payment method. Your bank or card issuer may take additional time to reflect the refund in your account.

Subscription Cancellations

If you have an active subscription, you can cancel at any time from your account settings or by contacting our support team. Cancellations take effect at the end of your current billing period.

Contact Us

To cancel an order or for any questions, reach us at hello@thesleepr.com.