Returns & Refunds

We want you to feel comfortable ordering from Sleepr. You can start a return within 30 days of receiving your order. This voluntary return policy applies to all products, including sale items and products made to your measurements.

30-day returns

• Contact us within 30 days of delivery to start a return.
• Return shipping is free. We will send you a prepaid standard return label and return instructions.
• For Sleepr Blinds, we arrange the return and cover the return shipping.
• The product does not need to be unused, in its original condition or in its original packaging. Please return it complete and pack it securely so it is protected in transit.
• Products made to your measurements, including made-to-measure blinds, are covered by the same 30-day return policy.

Damaged products or missing parts

If your order arrives damaged, faulty or incomplete, please contact us within 7 days of delivery. Include your order number and, where helpful, photos of the issue. We will arrange an appropriate solution at no cost to you, such as sending missing parts, repairing or replacing the product, or issuing a refund. If replacement or missing parts are the right solution, we aim to dispatch them within 10 business days. Contacting us after 7 days does not limit any mandatory consumer rights you may have.

How to start a return

1. Contact us through our chat or at info@thesleepr.com and include your order number.
2. Tell us which product you want to return or what went wrong.
3. Wait for our return instructions and prepaid return label before sending the product.
4. Pack the product securely and keep your proof of shipment.

Refunds

Once we receive the returned product, we normally process an approved refund within 5–10 business days. The refund is sent to the original payment method. Your bank or card provider may need additional time before the amount appears in your account.

Order changes and cancellations

Contact us as soon as possible if you want to change or cancel an order. We will do our best to help. If the order has already been shipped or production has begun, we may instead ask you to use the return process after delivery.

Your statutory rights

This policy gives you additional contractual rights and does not limit rights granted by mandatory consumer law, including rights relating to faulty, damaged or non-conforming products. Although made-to-order or clearly personalised products may be exempt from the ordinary statutory right of withdrawal, Sleepr voluntarily includes them in the 30-day return policy described above.

Contact us

Start a chat through our contact page or email info@thesleepr.com. Please include your order number so we can help quickly.